Order & delivery


  • Can I track my order ?

When your order is shipped, you receive an email in which you will find a tracking number.

  • How cancel my order ?

Contact us as soon as possible and we will do whatever is possible to cancel the order before it is shipped.


Orders are shipped from France.

  • What are the delivery times ?

Delivery times is about 3-5 business days for France and European Union and 5-7 business days for the world. Delivery times may vary due to independent factors beyond Fernweh's control and are thus estimates.

  • Should I pay customs duties and VAT outside EU ?

For every order placed outside EU, customs duties and VAT could be applied and are the responsibility of the buyer who will pay the carrier.

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