Order & delivery
Can I track my order ?
When your order is shipped, you receive an email in which you will find a tracking number.
How cancel my order ?
Contact us as soon as possible and we will do whatever is possible to cancel the order before it is shipped.
Orders are shipped from France.
What are the delivery times ?
Delivery times is about 3-5 business days for France and European Union and 5-7 business days for the world. Delivery times may vary due to independent factors beyond Fernweh's control and are thus estimates.
Should I pay customs duties and VAT outside EU ?
For every order placed outside EU, customs duties and VAT could be applied and are the responsibility of the buyer who will pay the carrier.